1. Introduction

Prosper Elevate Finance (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and shared in accordance with the provisions of the South African Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when providing our services.

2. Information We Collect

We may collect the following personal information:

Personal Information

• Full name
• Identity number or passport number
• Date of birth
• Marital status
• Residential and postal address
• Contact numbers
• Email address

Financial Information

• Bank statements
• Payslips
• Employment details
• Income and expense information
• Credit reports and credit scores
• Existing debts and financial obligations

Business Information (where applicable)

• Company registration documents
• CIPC records
• Business financial statements
• Tax information

3. Purpose of Collection

We collect personal information to:

• Assess eligibility for financial products and services.
• Facilitate bond and home loan applications.
• Provide credit repair and credit rebuilding assistance.
• Assist with debt review guidance.
• Verify identity and financial information.
• Communicate regarding applications and services.
• Comply with legal and regulatory obligations.
• Improve our services and customer experience.

4. Consent

By submitting information to Prosper Elevate Finance, you consent to:

• The collection and processing of your personal information.
• Credit bureau enquiries where required.
• Sharing information with financial institutions and service providers involved in your application.

Consent may be withdrawn at any time, subject to legal and contractual obligations.

5. Sharing of Information

We may share your information with:

• Banks and financial institutions
• Bond originators and lenders
• Credit bureaus
• Insurance providers
• Attorneys and conveyancers
• Regulatory authorities
• Service providers acting on our behalf

Information will only be shared when necessary for the provision of services or to comply with legal obligations.

6. Information Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Disclosure

While every effort is made to secure information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Retention of Information

Personal information will be retained only for as long as:

• Required by law;
• Necessary for the provision of services;
• Required for legitimate business purposes.

Thereafter, information will be securely destroyed or anonymized.

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where applicable.
• Lodge a complaint with the Information Regulator.

9. Cookies and Website Data

When visiting our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website usage statistics

Cookies may be used to improve user experience and website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

11. Marketing Communications

With your consent, we may send:

• Service updates
• Financial information
• Promotional offers
• Newsletters

You may opt out of marketing communications at any time.

12. Changes to This Policy

Prosper Elevate Finance reserves the right to amend this Privacy Policy from time to time. Any changes will be published on our website and become effective upon publication.